Special occasion and wedding stationery
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Return Policy

Our shop items are made custom per order, therefore, once the item/project is designed for you, a return cannot be given.

To be eligible for a return, your item must be recently purchased and not designed. To complete your return, we require a receipt or proof of purchase.

Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mnini@cupcake-graphics.com.